Innovations in recycling coffee cups: Coffee Notes

As part of my research project into the coffee shop industry and the circular economy I have been looking for examples of products that have been made from coffee shop waste. I recently came across Coffee Notes which are notebooks made from recycled coffee cups.

These are lovely note books, with nice thick pages, and no ink bleaching on the other side of the pages after writing. I particularly like the cover design as a reminder of what they’re made from, along with the brief explanation of the recycling process. I was kindly sent this sample pack but they will be available to buy soon.

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Exploring Chinese Specialty Coffee: Yunnan highlights

China has a developing coffee culture both in terms of its coffee shop industry, but also its coffee farming. Back in 2016 Perfect Daily Grind reported how China was increasing its coffee production (particularly in the Yunnan, Fujian, and Hainan Island), with much of the specialty coffee being producted in Yunnan province. It highlighted how: “The extremely mountainous Pu’er Province – known globally for its fermented teas – is quickly blooming into the coffee-producing capital of China.” An additional article from Perfect Daily Grind in 2016 focused on the efforts of the 2014 China Barista champion Jeremy Zhang to champion specialty coffee in China.

More recently Time Magazine examined how growing coffee is becoming more popular in regions of China historically associated with growing tea. The article highlighted that: “the temperate climate of Pu’er is also perfect for growing arabica coffee. Yunnan accounts for 95% of China’s coffee harvest, with half coming from the mist-shrouded landscape around Pu’er. As China’s fast-living millennials move away from traditional tea in favor of the invigorating jolt of coffee, Pu’er’s farmers are catering to the demand. Today, China is the 13th biggest coffee producer in the world — rising from zero output three decades ago to 110,000 tons annually today.”

The growth of coffee culture in China has been an interest of mine for some time and recently I have had an article published along with my co-author Dr Carlos Ferreira, in the journal Business Horizons, which charts the different stages of coffee culture in China. It also  considers key developments in the coffee and coffee shop industry in the Chinese market (and its future).

To celebrate this being published I really wanted to try some Chinese specialty coffee, so I turned to my Twitter network to see if anyone knew of any UK based coffee roasters who had some. Brian Williams (author of the book ‘The Philosophy of Coffee‘) put me in touch with Dave Jameson, who very kindly arranged for me to be sent some of the Grumpy Mule Yunnan Fuyan Co-operative coffee. With a bit of searching I also managed to find some through Cricklewood Coffee roasters. We’ve been enjoying tasting these and sharing with colleagues and friends.

We will continue to follow developments in the coffee and coffee shops industries in China with great interest, and look forward to hopefully trying some more Chinese specialty coffee in the future.

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Spaces of community: Chatty Cafes and Costa Coffee

It was announced this week that Costa Coffee would be rolling out the concept of ‘Chatter and Natter’ tables to 300 stores across the UK. As part of the ‘Chatty Café scheme’ it involves cafes having a designated table with a sign that signals to other people that you would be happy to have company, sit and chat. This is a scheme developed by Alexandra Hoskyn from Manchester that designed to combat loneliness that is experienced by many people across the country.

One of my main research projects about the coffee shop industry was called ‘Spaces of Community: exploring dynamics in the café industry’ it sought to explore the roles of cafes in urban spaces. One of the key points was around how cafes can act as community hubs and act as focus points for different people in the community. It was identified how for people who experience isolation in their lives, in various forms, cafes can play a really important role, providing a link to local people, and a place to go and spend time, as a well as place to get coffee!

According to a Huffpost UK article, the Head of Sustainability at Costa Coffee commented that:

“Our coffee shops have always played an important role within communities; acting as a hub for people to meet, spend time together and most importantly, talk.

“With loneliness and social isolation on the rise, feeling part of a community is more important than ever. And that’s exactly what the Chatty Café scheme is all about – we understand the importance of conversation and we want to help make it as simple as possible for our customers to open up, have a friendly chat and bring local people together within our stores”.

Evidence from my research suggests that there are many cafes that play an important role in the community, in many different ways, one of which is helping those who experience isolation. This could be isolation experienced by an elderly person, a new parent, or even someone that has just moved to the area. Whatever the reason for the loneliness, for many people, the café can be an important place to be in contact with other people, be out of the home, and have the potential to be with other people. I have seen places which have had similar designated tables with a signs (such as the one below from Ziferblat in Manchester), which proved to be popular.


There are of course many people who also go to a café to be alone, or to have some space, and don’t necessarily want to sit and talk with new people, but the fact that Costa Coffee has acknowledged that many of their stores are important for combating isolation, and are providing designated for this, is an important step.

If you’re interested in finding your nearest ‘Chatter and Natter’ table there’s an interactive map on the Chatty Café scheme website. Interestingly the one located in Coventry that has a ‘Chatter and Natter’ table happens to be one where I ended up talking with another new mum shortly after the birth of my first child. I’m sure the designated table there will be a welcome development.

To find out more about the research on the role of cafes in communities, you can read the research summary from the ‘Spaces of Community’ project here.

Posted in Cafe Culture, Cafe types, Coffee, coffee culture, community, Consumers, Costa Coffee, High Streets, research, UK | Tagged , , , , , , , | Leave a comment

Coffee Shop Chains and ‘New Retail’ in China: Starbucks, Luckin Coffee, apps and delivery

China continues to be one of the largest growing markets for the coffee shop industry, with estimates of market growth ranging between 5-9% year according to different consultancy reports. Such growth is an attractive prospect for large international coffee shop chains, as well as other competitors, keen to capitalise on the interest in coffee and coffee shops. The global coffee shop chain Starbucks, recently announced that it was entering a partnership with Alibaba to introduce a delivery service in China.  It explained that it was going to be using the Alibaba platform to begin piloting delivery services in Beijing and Shanghai in September 2018, with plans to expand this to 30 cities and over 2,000 stores by the end of the year. It will also leverage the Alibaba ‘Hema’ supermarkets to create further Starbucks delivery kitchens.

Source: Starbucks

China is currently the second largest market in the world for Starbucks behind the US, with around 3400 stores across the country, and plans to have around 6000 as part of its organic growth strategy. This announcement from Starbucks comes at a time when the company has recently reported falling sales growth, and is facing increased competition from other international brands such as Costa Coffee or Tim Hortons, as well as the recent player in the market Chinese based Luckin Coffee.

Luckin Coffee, a Chinese start-up only emerged on to the coffee shop market in China at the end of 2017 demonstrating rapid growth to become the country’s second largest coffee shop chain with ambitious future growth plans. By August in 2018 it had already opened 660 outlets in 13 cities across China. Luckin Coffee uses an app for ordering coffee which can either be delivered or consumed in/collected from one its outlets. The business has mainly targeted offices and malls for its stores and ‘delivery kitchens’.  It is ahead of Starbucks in the delivery game, and also prices its coffee slightly cheaper, which in a country where coffee is a premium product, may have an impact on consumer choice. According to Reuters in Luckin Coffee ‘a regular latte, roughly the size of a Starbucks grande, costs 24 yuan plus 6 yuan for delivery (free delivery for orders of more than 35 yuan), but can be half price after promotions. A grande latte at Starbucks costs 31 yuan.’

While China is traditionally a country associated with tea drinking, this is changing with increased coffee consumption and demand for coffee shops, driven by a range of factors. The growth and development of the coffee shop industry in China is the focus of a new article I’ve published along with Dr Carlos Ferreira in the journal Business Horizons. The article ‘Challenges and opportunities of new retail horizons in emerging markets: the case of rising coffee culture in China’ explores how the rising middle class in China has fuelled the growth of coffee consumption and the coffee shop industry. In particular, it presents a timeline of Chinese coffee and coffee shop culture, and examines some key players that have been a part of this development, including international and domestic coffee shop chains, as well as independents. The article concludes by discussing series of opportunities and challenges for coffee shops in China. One opportunity highlighted was around how chains could utilise local partnerships – something which Starbucks has already recognised and acted upon.

This partnership and the activities it will involve are all part of the ‘new retail’ strategy. The term ‘New Retail’ appears to have been created by Alibaba to describe this merge between online and offline consumer activity. It is seen as the complete digitisation of all commerce, which according to the company is the key to saving traditional retail by adapting to the new digital world. Alibaba has produced a short video which explains the concept and demonstrates how this has been taking place in China in areas such as food shopping and car shopping.

The concept of ‘new retail’ seems to be pitched as the solution to some of the challenges of the high street and shopping malls which have over recent years struggled to get the footfall they need to remain viable. This concept, and how it plays out in different cities and sectors, will need further study as it develops. Do consumers prefer this blended model of offline and online purchasing? What impact does this ‘new retail’ have on physical shopping locations, on consumer behaviour, and on business activity? To what extent will this ‘new retail’ strategy affect the coffee shop as a ‘third place’?

Both Starbucks through their new partnership, and Luckin, have adopted this ‘new retail’ strategy utilising technology to ‘transform the customer experience’ of the brand. It will be interesting to see if we see such strategies being adopted in other markets too. We have already seen the rise of restaurant delivery through apps such as Deliveroo and Uber Eats in the UK. Will this extend to coffee shops en masse outside of China soon? Costa Coffee appear to already offer delivery in the UAE, only time will tell how popular these services are and how much this ‘new retail’ strategy will become part of the everyday consumer experience. As with many blog posts that discuss current events I have ended up raising lots of questions, but interesting ones that hopefully in the future I will get to explore a little more.


Posted in Cafe Culture, Cafe types, China, Coffee, coffee culture, Costa Coffee, Economic Impact, Global Chains, Innovation, Starbucks | Tagged , , , , , , , , , , , , , , , | 1 Comment

Learning about coffee: Inside the factory

These days I don’t have a lot of time to watch TV, but after a few friends got in touch to tell me about a recent episode of the BBC series Inside the Factory which was all about Coffee. Presented by Greg Wallace and Cherry Healey, the documentary follows the process of how instant coffee is made. For anyone with even a remote interest in coffee it’s worth a watch, beyond the instant coffee making process itself there are lots of other elements to the programme from information how about caffeine affects the body to coffee history.

The main focus of the programme is about how instant coffee is made in the Nestlé factory in Derbyshire. What’s striking about the process is the sheer volume of material that moves through the factory and the size of the machinery involved. It was stated that the factory makes around 175,000 jars of instant coffee every 24 hours, and receives around 75-100 tonnes of green coffee day, grinding 1500 kg of roasted coffee every hour, with around 40,000 jars of coffee leaving on each lorry (enough for 4.4 million cups of coffee) and six lorries leaving a day.

The programme followed the process of making instant coffee from the arrival of the green beans through to loading the coffee jars onto the lorry. It’s a fascinating process, and one that I’d not really ever looked into in detail. I began drinking coffee as instant when I became a teacher – it was what was in the staff room! I had never really considered all the science and engineering that is needed to produce it.

In addition to the coffee making process, the programme also explores different roasts of coffee with an appearance from Maxwell Colonna-Dashwood to explain the difference between light, medium and dark roasts. It also explores different phases of coffee history from the growth of the coffee house in 17th and 18th century London with Matthew Green, explaining how coffee houses were centres of discussion and debate and some of these places led to the birth of modern capitalism. If you’re in London, I would highly recommend going on one of his tours about London’s old coffee houses. There’s also a bit of history about the early forms of instant coffee with Ruth Goodman who explored the use of a coffee essence developed at the time of the American Civil war, the invention fo Camp Coffee in 1970 which became a staple for many kit bags in WWI, and popularity of George Washington instant coffee with soldiers in WWII.

The programme also explores a little about the impact of caffeine on the body. I was also pleased to see that a portion of the programme also covered issues around the sustainability of coffee and the impact of climate change on coffee growing. Towards the end of the programme it is highlighted how climate change is increasing temperatures and changing rainfall patterns which is having a bit impact on where coffee can be grown with many farmers moving to higher and higher altitudes. A visit to Kew Gardens and discussion with Aaron Davis explains how the search is one for a more climate tolerant coffee species, and that through exploring the archives of other coffee species at Kew there may be information there that can help the future of coffee.

Overall, it’s an interesting documentary which explores the mass production of one of the worlds most popular drinks, but also explores different elements of coffee from its history to its future.





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How to make your coffee shop more sustainable – an infographic

One of the areas of the coffee and coffee shop industries I am interested in is sustainability and how different businesses approach it. Espresso Works, a coffee equipment business based on Australia has recently produced an infographic exploring some of the ways coffee shops can make become more sustainable. It’s been a while since I’ve made any infographics* and this one has inspired me to get back to making some of these when I find the time.

Image source: Espresso Works

The infographic highlights how there lots of elements of the coffee shop business which can be made more sustainable, something I’m continuing to explore as part of my research project ‘From the Grounds Up: The Coffee Shop Industry and the Circular Economy‘.


* My guide to how to make infographics continues to be one of my most downloaded publications, and is available for free here.



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New publication: Challenges and opportunities of new retail horizons in emerging markets: The case of a rising coffee culture in China

If you follow news about developments in the coffee and coffee shop industry then you may have seen recent articles about the growth of coffee shop culture in China, in particular about the rapid growth of Luckin Coffee, (a Beijing based start-up that aims to overtake Starbucks), the ambitions of Canadian chain Tim Horton’s to expand into the Chinese market, or the reflections of Howard Schultz on the future of Starbucks in China. All of these articles highlight how China is seen as a potential area of growth for the coffee shop industry.

The growth of coffee culture in China, and the challenges and opportunities for coffee shop businesses aiming to operate in this region of the world is the topic of focus for a recent article published in the journal Business Horizons.

The article ‘Challenges and opportunities of new retail horizons in emerging markets: the case of a rising coffee culture in China‘, written with my co-author Dr Carlos Ferreira, examines the growth of the coffee shop industry in China. It considers the key dynamics and drivers in order to address questions about successful retail expansion in emerging markets. It explores how changing consumer cultures have contributed to a rapidly growing industry and what strategies have been used to enter the market and maintain growth.

It begins by considering existing literature on emerging market opportunities and in particular the transformation fo retail and consumption in China, the rising middle class and the growth of ‘third spaces’. This leads into an overview of the growth of coffee shops in China with a timeline of Chinese coffee and coffee shop culture up to the introduction of third wave specialty coffee shops. It then presents the opportunities and challenges for different types of coffee shops aiming to engage in the Chinese coffee shop market before considering strategies for future growth, and the importance of a future research agenda around the growth of coffee and coffee shop culture in China.





Posted in Cafe Culture, China, Coffee, coffee culture, Coffee Growing, Coffee industry, Costa Coffee, Global Chains, Journal article, Publications, research, Starbucks | Tagged , , , , , , , , , , , , , , , | Leave a comment

Column in Daily Coffee News – Sustainability in the Coffee Shop Industry

Following on from my recent publication on sustainability in the coffee shop industry in the journal Social Business I wrote a related piece based on the article for Daily Coffee News – More than Cups: Considering Sustainablity in the Coffee Shop Industry

Daily Coffee News Jennifer Ferreira Sustainability Coffee Shops

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New publication: Fostering sustainable behaviour in retail – looking beyond the coffee cup

The environmental issues associated with disposable coffee cups has become the focus of attention for many businesses, government, the media and the public. I have written about the issue on the cafespaces blog a number of times too, but more recently a journal article I produced  on this issue has been published highlighting how encouraging  sustainability in the coffee shop industry means more than just addressing what we drink our coffee in.

The article ‘Fostering sustainable behaviour in retail: looking beyond the coffee cup’ in the journal Social Business is a short thought piece which begins to explore the importance of integrating sustainable behaviour in business, and introduces some of the key stakeholders involved. It then explores some of the developments in the coffee shop industry and the implications of this for sustainable behaviour focusing on the examples of recycling coffee cups, coffee shop building design and the use of waste coffee grounds. The article finishes by outlining a research agenda which considers pathways for investigating the role of different actors in fostering sustainable behaviour in the industry. In doing so it introduces my more recent research project which explores sustainability in the coffee shop industry in the UK and Germany, an attempt to explore some of the issues raised in the article in more depth.

This discussion is part of a special issue of the journal Social Business which includes articles from a number of colleagues in my research centre the Centre for Business in Society at Coventry University, highlighting some of the key issues being explored there from electric vehicles, inclusive labour markets, and  constructing inclusive economies, to data-driven culture and the circular economy.

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Book Review: The Devils Cup by Stewart Lee Allen

Devils cup Stewart AllenIf you’re interested in the history of coffee and you like reading travelogues, then this book may interest you. I’ve recently been trying to read more around the history of coffee more generally, and a reference from another book led me here. The Devil’s Cup: Coffee, the Driving Force in History provides a good overview of how coffee travelled from its origins in Ethiopia, around the world to become the global commodity it has become today.

The author travels around the globe from Ethiopia, to Yemen , India, Turkey, Austria to France, Brazil and the US, on a quest to learn more about the origins, cultures and traditions associated with coffee. The book is useful in that it highlights a range of different traditions (both modern and historical) associated with coffee and explores some of the key individuals that were instrumental in driving the growth of the coffee industry.

Written in a travelogue style, the book is easy to read, and the author takes you on a journey through his both successful and less successful attempts to seek out knowledge around coffee, and a range of other escapades along the way.

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